Information We Collect
Our Services are accessible by both hotel employees and hotel guests. In both instances, we collect “Non-Personal Information” and “Personal Information.” which may vary depending upon your status as either a hotel employee or guest and the type of modules or integrations which are included as part of the Services. Non-Personal Information includes information that cannot be used to personally identify You, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information may include your email address, full name, phone number, confirmation number, number of companions, number of bags, arrival gate and terminal information, a brief physical description of you, room number, arrival date, departure date, and any other identifying information which is submitted to us either through the registration process at the Site, application on the Site, or system interface.
Information Collected via Technology. In an effort to improve the quality of our Services and/or enhance the User experience, we track information provided to us by your browser or by our software application when you view or use the Services. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
Location information. We collect information about your location when you use our driver app even when the app is closed or not in use, which helps us keep the property and guest informed of the vehicle’s position at all times.
Information displayed to the guest: The location information allows Guesthub to show the guest the ETA (estimated time of arrival) and vehicle’s position on a map.
Information displayed to the property: The location information allows Guesthub to show the vehicle position to the property on the monitoring tool map. Also, if the vehicle’s location information is not receiving for period longer that the one allowed, a request will be automatically generated in Guesthub in order to notify the personnel in charge.
Your location can be determined with varying degrees of accuracy by:
– IP address
– Sensor data from your device
– Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices
The types of location data we collect depend in part on your device and account settings. For example, you can turn your Android device’s location on or off using the device’s settings app.
Children’s Privacy. The Site and the Services are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at firstname.lastname@example.org
How We Use and Share Information
How We Protect Information
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By accessing and/or using our Site or Service, you acknowledge that you understand and agree to assume these risks.
Your Rights Regarding the Use of your Personal Information
Links to Other Websites
This term of use agreement was last updated on October 18, 2018